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Evidence Guide: FNSCRD404 - Utilise the legal process to recover outstanding debt

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSCRD404 - Utilise the legal process to recover outstanding debt

What evidence can you provide to prove your understanding of each of the following citeria?

Review appropriateness of legal recovery

  1. Review account history and previous attempts at debt recovery to determine status
  2. Analyse all documentation to confirm it is accurate and complete
Review account history and previous attempts at debt recovery to determine status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse all documentation to confirm it is accurate and complete

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instigate legal process

  1. Confirm within level of delegated authority the appropriate debt recovery action
  2. Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings
  3. Provide advice as required on estimated timeframes for progress of legal proceedings
  4. Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action
Confirm within level of delegated authority the appropriate debt recovery action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice as required on estimated timeframes for progress of legal proceedings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement actions arising from legal process

  1. Record outcomes of legal proceedings in accordance with the decision and relevant legislation
  2. Refer matters to authorised personnel for further action where appropriate
  3. Inform all stakeholders fully of outcomes of legal proceedings
Record outcomes of legal proceedings in accordance with the decision and relevant legislation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer matters to authorised personnel for further action where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform all stakeholders fully of outcomes of legal proceedings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review appropriateness of legal recovery

1.1 Review account history and previous attempts at debt recovery to determine status

1.2 Analyse all documentation to confirm it is accurate and complete

2. Instigate legal process

2.1 Confirm within level of delegated authority the appropriate debt recovery action

2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

2.3 Provide advice as required on estimated timeframes for progress of legal proceedings

2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

3. Implement actions arising from legal process

3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation

3.2 Refer matters to authorised personnel for further action where appropriate

3.3 Inform all stakeholders fully of outcomes of legal proceedings

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review appropriateness of legal recovery

1.1 Review account history and previous attempts at debt recovery to determine status

1.2 Analyse all documentation to confirm it is accurate and complete

2. Instigate legal process

2.1 Confirm within level of delegated authority the appropriate debt recovery action

2.2 Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings

2.3 Provide advice as required on estimated timeframes for progress of legal proceedings

2.4 Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action

3. Implement actions arising from legal process

3.1 Record outcomes of legal proceedings in accordance with the decision and relevant legislation

3.2 Refer matters to authorised personnel for further action where appropriate

3.3 Inform all stakeholders fully of outcomes of legal proceedings

Evidence of the ability to:

effectively implement organisational debt recovery policy

analyse and clarify information required to action debt recovery

accurately prepare debt recovery briefs for legal practitioners and record outcomes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and explain key features of organisational policy and procedures relevant to credit management and debt recovery

explain relevant legislative requirements relating to debt recovery

explain the current range of legal options for debt recovery

provide an overview of possible outcomes of legal proceedings

outline a range of service providers that may be used in debt recovery.